- explore repayment options;
- learn about and apply for federal income-driven repayment plans;
- pursue Public Service Loan Forgiveness (PSLF) and Temporary Expanded Public Service Loan Forgiveness (TEPSLF), including finding out what steps need to be taken (if any) before to be considered under the limited waiver opportunity;
- avoid default or get loans out of default;
- end wage garnishments, tax refund interceptions, or benefit offsets;
- resolve billing disputes with loan servicers;
- obtain loan details and information;
- stop harassing debt collection calls; and
- apply (in rare cases) for discharges.
To get help, please submit a Student Loan Help Request. When filling out the request, please describe your student loan situation in as much detail as possible. If you have any questions, please call our Student Loan Helpline at 1-888-830-6277.
Your request will be reviewed in the order in which it was received. It is very important that you continue to meet any deadlines while you are waiting to hear from us. If your request would be better handled by a different government agency, we will refer you to that agency.
The Attorney General’s Office cannot provide you with legal advice or act as your attorney. If you have questions concerning the specific application or interpretation of the law, please consult with a private attorney.
S. Department of Education, they may be listed on your credit report
While waiting to hear from us, we encourage you to collect information about your federal student loans by creating an account on the U.S. Department of Education’s Federal Student Aid (FSA) website at . Once logged in to your account, you will see a full list of your federal student loans, along with servicer contact information, loan types, interest rates, principal and interest balances, and other information that will help clarify your repayment options .